Frequently Asked Questions

How can I collect my prize?
If you have won a prize through the 96.7 CHYM FM VIP Club you may pick up your prizes (make sure to bring photo ID) at 305 King Street West. The hours are as follows:
Monday – Thursday: 9am – 5:30pm
Friday: 9am – 5pm
Any thing purchased or won through The 96.7 CHYM FM VIP Club can be picked up two business days following the date of purchase.

Why doesn’t the radio station start right away when I click on the “Listen Live” link on
In order for us to stream our radio station on the website, we need to sell advertising to recover some of the hard costs. This includes selling a commercial that airs while the station stream is “loading” for you to hear. The station will start automatically after the commercial.

In the past I was always able to access the “Listen Live” feature. Now however, I am not. Why?
There has probably been in a change in your system, and you might not even know it! Here are a few things to try:
For PC users: Download Windows Media Player again and install it with all the defaults.
For MAC users: Download Flip4Mac and install it with all the defaults.
If you see a blank window appear when clicking on Listen Live, then your system is configured to block all ads from being served; so you’re not able to access the feed. If this is the case please contact us.

I am having trouble accessing the Daily Songs & Trivia section of the CHYM VIP Club.
We’ve changed our website and we’ve updated our systems! Have you? Our new website is best viewed in Mozilla Firefox, Google Chrome & Internet Explorer 8. What are you using?
You can find out what Internet Browser you are using by clicking Help > About “Browser Title”
If you are using a browser that is no longer compatible with the new, you should upgrade your current browser or download a new one for free!
Click here to download Mozilla FireFox.
Click here to download Google Chrome.
Click here to download Internet Explorer 8.
After upgrading or downloading your internet browser, run the software and install it to your computer. Then open your brand new browsing program and you should have no problem navigating the new!