Here are answers to some common questions about CHYM FM and our Programming. If your answer is not found below, scroll to the bottom of this page to e-mail someone directly.
General Questions
Q) Why doesn't the radio station start right away when I click on the "Listen Live" link on www.chymfm.com?
A) In order for us to stream our radio station on the website, we need to sell advertising to recover some of the hard costs. This includes selling a commercial that airs while the station stream is "loading" for you to hear. If you would rather skip the commercial, simply hit "skip". If not, the station will start automatically after the commercial.
Q) In the past I was always able to access the "Listen Live" feature. Now however, I am not. Why?
A) If you see a blank window appear when clicking on Listen Live, then your system is configured to block all ads from being served; thus you're not able to access the feed. If this is the case please contact us.
Q) How do I find CHYM FM on cable?
A) Rogers Cable has moved the radio station from analog cable to digital cable. If you live in the GTA and surrounding areas, you will be able to find CHYM FM on channel 916.
Loyalty Club/ Prize Pick-up Questions
Q) When are new items added to the CHYM FM Store? And how is it possible the items sell out so quickly?
A) This is probably the most asked question that we receive here at 96.7 CHYM FM. The items go UP in the store every week on Friday morning, right after your recieve your CHYMLINE (our weekly e-newsletter). We are trying to accomodate everyone with prizes, but our database continues to grow and once an item is featured in the CHYM FM Store, there's no stopping how quickly our members use their points for the items. Unfortunately, we do not have a massive inventory of prizes, and we are trying to do the best with what we have.
Q) I have recently won a contest with 96.7 CHYM FM. Am I eligible for any other contests?
A) Yes. As of January 23rd, 2007 if you have won with the CHYM FM Platinum VIP club you CAN win again with no time restrictions! Enjoy.
Q) I haven't received any points for signing up. Why?
A) The reason for this may be because you haven't entered the code that was provided in the first e-mail your received. You can enter this code and all others under Earn Points and clicking Bonus Codes. The first Code you'll receive in the e-mail is "welcome".
Q) Am I eligible if my postal code is not in the Rules section?
A) No. If your residential postal code isn't listed in our rules section that you are not eligable to be a member of the KIX Country Club.
Q) How can I collect my prize?
A) Any thing purchased or won through The CHYM FM Platinum VIP program may pick up their prizes with photo ID at the 305 King Street West, Kitchener, Ontario on the 11th Floor. The hours are as follows:
Monday - Friday 8:30am - 5:30pm
